Privacy Policy – Shopex

Shopex (“Shopex,” “we,” or “us”) values and respects your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you use our website located at [yourdomain.com] (“Website”), the Shopify Shopex Discount Dash app (the “App”), and other interactions you may have with us.

Shopex provides merchants (“Customers”) with Shopify integrations that allow them to create and manage discounts, sales campaigns, and promotional offers, while providing insights on performance and effectiveness (collectively, the “Services”).

Collection and Use of Personal Information

The personal information we collect and how we use it depends on whether we are processing it on behalf of our Customers or for Shopex’s own purposes.

Information collected on behalf of our Customers

• App usage data: To provide access, we may collect authorized user details (such as name, email, or store role).
• Customer purchase data: This may include order value, products ordered, discount codes, currency, country, and customer category. We use this to apply discounts, run promotions, and generate analytics for our Customers.
• Support data: If you contact us for support, we may collect your name, email address, and query details to respond effectively.
• App performance monitoring: We may collect technical usage data to detect errors, monitor stability, and improve the App.

We rely on our Customers to ensure they have obtained the necessary authority and consent under applicable privacy laws before providing personal information to Shopex.

Information collected through our Website and direct interactions

• Sign up for updates, newsletters, or marketing emails
• Enter a promotion or respond to a survey
• Contact us with a question or request support
• Provide feedback or reviews about our Services

Sharing of Personal Information

We do not sell or rent personal information. We may share it only in these limited circumstances:

• Service providers: With trusted partners who help us operate the App (e.g., hosting, analytics, customer support).
• Legal obligations: When required to comply with laws, regulations, or legal processes.
• Business transfers: If Shopex is involved in a merger, acquisition, or sale, information may be transferred as part of that transaction.

Safeguards and Retention

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, or misuse. Personal information is retained only as long as necessary to provide our Services, or as required by law. When a Customer uninstalls the App, we delete associated store data within 30 days.

Your Rights

Depending on your location, you may have rights to access, update, or delete your personal information. For data we process on behalf of Customers, please contact the relevant Shopify store directly. For data we process for our own purposes, you may reach us at the contact details below.

Updates to this Policy

We may update this Privacy Policy periodically. Changes will be posted on our Website, and the “Last updated” date will be revised accordingly.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: